Return Policy

Return Eligibility

At Newport Peptides, customer satisfaction is important to us. We accept returns within 30 days of delivery for eligible products that remain unopened, unused, and in their original packaging.

To qualify for a return, products must:

• Be unopened and unused
• Remain in their original packaging
• Have all seals intact
• Be returned within 30 days of delivery

Non-Returnable Items

For safety and quality assurance reasons, we cannot accept returns for:

• Opened products
• Reconstituted products
• Products with broken, damaged, or tampered seals
• Products not stored according to recommended conditions
• Items returned after the 30-day return period

How to Initiate a Return

To request a return:

1. Contact us at support@newportpeptides.com
2. Include your order number and reason for the return request
3. Wait for return authorization instructions from our support team
4. Ship the approved return according to the instructions provided

Once the returned item is received and inspected, eligible refunds will be processed within 5–7 business days.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery.

To expedite the process, include:

• Your order number
• A description of the issue
• Clear photographs showing the damage or defect

Upon verification, Newport Peptides will provide either a replacement product or a full refund at no additional cost to the customer.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–7 business days after the returned item has been received and inspected for the refund to appear in your account.

Shipping charges are generally non-refundable unless the return is the result of an error on our part or a verified defective product.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: support@newportpeptides.com